Frequently Asked Questions

In-stock shoes ship within 1-2 business days after you place your order.

Pre-order shoes will ship based on the estimated timeline listed on the product page.

U.S. orders ship from our warehouse in New Jersey.

Canadian orders ship from our warehouse in Toronto.

Cadense shoes are only available online, but we offer a 30-day risk-free trial, so you can test them at home. If they don’t work for you, you can return them.

You can also check with one of our fantastic Cadense Coaches in your are who have a sample pair of Cadense Shoes on hand.

Cadense shoes are designed for individuals who experience difficulties lifting their foot off the ground while swinging it forward and experience compensatory movements like shuffling, hiking of the hip, and circumduction as a result of this.

Many of our customers are within the Stroke, MS, Cerebral Palsy, Parkinson's and Foot Drop community. Cadense shoes have helped more than 12,000 community members who experience a broad variety of ailments causing walking challenges.

Cadense shoes use patented Variable Friction Technology to help the foot to glide forward over obstacles while still providing grip when weight is applied. This makes walking feel smoother and more controlled, especially for those with walking difficulties.

Read more about how our shoes work.

Best surfaces: Low-pile carpet, hardwood floors, tile (with small steps), sidewalks, pavement, and many others.

Not recommended for: Ice, snow, gravel, farmland, or grass.

Cadense shoes do not directly improve balance, but many people with MS, stroke recovery, or Parkinson’s have found them helpful for smoother movement and reducing the risk of tripping.

Despite their 1.5-inch sole, Cadense shoes are lightweight:

• Men’s size 9: ~12 oz per shoe
• Women’s size 7: ~10 oz per shoe
  

Many customers expect them to be heavy but are surprised by how light they feel once worn.

The shoes come with standard arch support, but the insoles are removable, so you can use your own inserts or orthotics if needed.

Yes! We offer multiple colors for both men’s and women’s styles. We are also developing new styles for the future.

Cadense shoes fit true to size. If you're between sizes, we recommend sizing up for the best fit. You can review our sizing guide or contact support@cadense.com for help.

We offer Wide (Women's D, Men's E) width options.

If you need a half size in Wide, we recommend sizing up to the next full size.

We do not currently offer Narrow sizes, but we’re evaluating future size expansions.

It depends on the size of your AFO:

• If your AFO fits in a regular or Wide (Women's D, Men's E) width shoe, it will likely fit in Cadense shoes.
• If you usually size up for your AFO, we recommend doing the same for Cadense.
• Our insoles are removable, which may help with fit.

We do not currently offer mismatched sizes, but we know this is something many customers are interested in, and we’re evaluating future options.

The lifespan of your shoes depends on scuffing severity and walking surfaces:

• Light scuffing on smooth surfaces: Can last a year or more.
• Heavy scuffing on rough surfaces (e.g., concrete with pebbles): May wear out in a few months.

To extend their lifespan, indoor use (on carpet or hardwood) is recommended for those who scuff heavily.

Wipe with a damp cloth for regular cleaning.

Air dry—do not use direct heat or harsh chemicals.

Cadense Original Adaptive Sneakers are priced:

$199 USD (U.S. customers)

$279 CAD (Canadian customers)

Yes! 💙 You can use your HSA or FSA debit card just like a regular card at checkout.

You can learn more on our HSA/FSA Information Page.

Yes! We offer 0% financing through ShopPay Installments/Affirm and you can also split the cost into smaller, manageable payments with our partner AfterPay.

Please contact us should you have questions about financing.

Not at this time, but we are working on it. We’ll provide updates as we explore coverage options.

We have a 30 day return and exchange window.

You can try out the shoes and if they are not a good fit, reach out to us within 30 days to initiate a return for a refund or an exchange.

Please try the shoes indoors so that they stay in like-new condition and are restockable.

Yes! Exchanges can be processed through our returns system.

Contact support@cadense.com to start the process.

We warrant all Cadense footwear to be free of defects in material and workmanship for a period of 90-days from the day the shoes are received.

Yes! We are developing new styles, including a product for summer and winter. Stay tuned for updates!

📧 Email:support@cadense.com
📞 Phone: 805-225-7765