Frequently Asked Questions
Got questions? We’ve got answers!
Below, you’ll find answers to our most frequently asked questions about Cadense Adaptive Trainers, including how they work, sizing recommendations, and payment options.
You can also check out our tutorial videos to see the trainers in action and learn how to get the most out of them.
Still have questions? We’re happy to help! Contact us anytime at support@cadense.co.uk.
Product availability & Shipping
When will my Cadense Adaptive Trainers ship?
In-stock trainers ship within 1-2 business days after you place your order.
Pre-order trainers will ship on December 1st.
Where do Cadense trainers ship from?
UK orders ship from our warehouse in Pembrokeshire.
Do you have a store where I can try them on?
Cadense trainers are only available online, but we offer a 30-day trial, so you can test them at home. If they don’t work for you, you can return them.
Product Information
Who are Cadense Adaptive Trainers designed for?
Cadense trainers are designed for individuals who experience difficulties lifting their foot off the ground while swinging it forward and experience compensatory movements like shuffling, hiking of the hip, and circumduction as a result of this.
Many of our customers are within the Stroke, MS, Cerebral Palsy, Parkinson's and Foot Drop community. Cadense trainers have helped more than 30,000 community members who experience a broad variety of ailments causing walking challenges.
How does the Variable Friction Technology work?
Cadense trainers use patented Variable Friction Technology to help the foot to glide forward over obstacles while still providing grip when weight is applied. This makes walking feel smoother and more controlled, especially for those with walking difficulties.
Read more about how our trainers work.
How do the trainers perform on different surfaces?
Best surfaces: Low-pile carpet, hardwood floors, tile (with small steps), sidewalks, pavement, and many others.
Not recommended for: Ice, snow, gravel, farmland, or grass.
Are Cadense trainers good for balance?
Cadense trainers do not directly improve balance, but many people with MS, stroke recovery, or Parkinson’s have found them helpful for smoother movement and reducing the risk of tripping.
Are the trainers lightweight or heavy?
Despite their 1.5-inch sole, Cadense trainers are lightweight:
- Men’s UK Size 8.5: ~340.2 g per trainer
- Women’s UK Size 5.5: ~283.5 g per trainer
Many customers expect them to be heavy but are surprised by how light they feel once worn.
Do Cadense trainers have arch support?
The trainers come with standard arch support, but the insoles are removable, so you can use your own inserts or orthotics if needed.
Are Cadense trainers available in different styles and colors?
Yes! We offer multiple colors for both men’s and women’s styles. We are also developing new styles for the future.
Fit & Compatibility
How do I determine my size?
Cadense shoes fit true to size. If you're between sizes, we recommend sizing up for the best fit. You can review our sizing guide or contact support@cadense.co.uk for help.
Do you offer Wide or Narrow sizes?
We offer Wide (Women's D, Men's E) width options.
If you need a half size in Wide, we recommend sizing up to the next full size.
We do not currently offer Narrow sizes, but we’re evaluating future size expansions.
Can I wear Cadense trainers with an AFO or brace?
It depends on the size of your AFO:
- If your AFO fits in a regular or Wide (Women's D, Men's E) width trainer, it will likely fit in Cadense trainers.
- If you usually size up for your AFO, we recommend doing the same for Cadense.
- Our insoles are removable, which may help with fit.
Do you offer trainers in mismatched sizes for each foot?
We do not currently offer mismatched sizes, but we know this is something many customers are interested in, and we’re evaluating future options.
How long do Cadense trainers last?
The lifespan of your trainers depends on scuffing severity and walking surfaces:
- Light scuffing on smooth surfaces: Can last a year or more.
- Heavy scuffing on rough surfaces (e.g., concrete with pebbles): May wear out in a few months.
To extend their lifespan, indoor use (on carpet or hardwood) is recommended for those who scuff heavily.
How do I care for my Cadense trainers?
Wipe with a damp cloth for regular cleaning.
Air dry—do not use direct heat or harsh chemicals.
Pricing & Payment Options
How much do Cadense trainers cost?
Cadense Original Adaptive Trainers are priced:
£199.99 (UK customers)
Do you offer financing options?
Yes! We offer 0% financing through ShopPay Installments.
Please contact us should you have questions about financing.
Are Cadense trainers covered by insurance?
Not at this time, but we are working on it. We’ll provide updates as we explore coverage options.
Returns & Exchanges
What is your return policy?
We have a 30 day return and exchange window.
You can try out the trainers and if they are not a good fit, reach out to us within 30 days to initiate a return for a refund or an exchange. Read our full return policy here.
Please try the trainers indoors so that they stay in like-new condition and are restockable.
Can I exchange my trainers for a different size?
Yes! Exchanges can be processed through our returns system.
Contact support@cadense.co.uk to start the process.
What's your warranty period?
We warrant all Cadense footwear to be free of defects in material and workmanship for a period of 90-days from the day the trainers are received.
OTHER QUESTIONS
Are you planning to offer more styles?
Yes! We are always developing new styles. Stay tuned for updates!
How can I contact customer support?
📧 Email: support@cadense.co.uk
How to swap laces on your cadense adaptive trainers
